Shipping policy

At LUNAP Professional, we take care to ensure that every order is packed securely and reaches you in good condition.

This Shipping & Delivery Policy explains how orders placed through lunap.in are processed, dispatched and delivered.

Order Processing & Dispatch

Orders are processed after successful order placement and payment confirmation, where applicable.

Please allow approximately 6–7 business days for your order to be processed and dispatched.

This processing period allows us to prepare, verify and securely pack your order before handing it over to our delivery partner.

Orders placed during weekends, public holidays, promotional events, product launches or periods of unusually high demand may require additional processing time.

Once your order has been dispatched, tracking information will be shared through the contact details provided during checkout, where tracking is available.

Shipping Within India

We currently deliver to serviceable locations across India.

Delivery availability depends on the PIN code and serviceability offered by our logistics partners.

If we are unable to deliver to your location after your order has been placed, our team will contact you and provide an appropriate resolution.

Estimated Delivery Time

Our 6–7 business day processing period is separate from courier transit time.

Once an order has been dispatched, the delivery timeline will depend on your location and the delivery partner servicing your PIN code.

The estimated delivery date, where available, may be communicated through your tracking information.

All delivery timelines are estimates and not guaranteed dates. Delays may occur because of:

  • courier or logistics disruptions;
  • weather conditions;
  • public holidays;
  • regional restrictions;
  • peak sale or festive periods;
  • incorrect or incomplete delivery information; or
  • other circumstances outside our reasonable control.

Where a seller is required to send goods and no specific contractual time has been fixed, Indian sale-of-goods law requires goods to be sent within a reasonable time.

Shipping Charges

Any applicable shipping charge will be displayed during checkout before you complete your purchase.

Where complimentary or free shipping is available, the applicable minimum order value or promotional conditions will be communicated on the website or at checkout.

We recommend not publishing a fixed free-shipping threshold in this policy until the commercial threshold has been finalised, so that the policy does not conflict with checkout settings.

Cash on Delivery

Cash on Delivery (“COD”) may be available for eligible orders and serviceable PIN codes.

COD availability may depend on:

  • delivery location;
  • order value;
  • logistics-partner availability;
  • verification requirements; and
  • any applicable COD handling conditions.

If a COD fee applies, it will be shown before the order is confirmed.

Order Tracking

After your order has been dispatched, tracking information may be shared through:

  • email;
  • SMS;
  • WhatsApp; or
  • another available communication method.

You may also use the Track Order feature on lunap.in, where available.

Please note that tracking information may take some time to update after the shipment has been handed over to the delivery partner.

Delivery Address

Please provide complete and accurate delivery information when placing your order, including:

  • recipient name;
  • house, flat or building number;
  • street and locality;
  • city;
  • state;
  • PIN code; and
  • an active contact number.

Customers are responsible for checking the information entered at checkout before submitting an order.

If you notice an error after placing your order, please contact us as soon as possible at connect@lunap.in or on our customer-support numbers.

We will make reasonable efforts to assist, but changes may not be possible once the order has been processed or dispatched.

Address Changes After Dispatch

Once an order has been handed over to the delivery partner, we may not be able to change the delivery address.

If the courier is able to accommodate a change, additional delivery time or charges may apply.

Delivery Attempts

Our delivery partner may make one or more attempts to deliver your order.

Please ensure that:

  • someone is available to receive the shipment;
  • the delivery address is accurate; and
  • the phone number provided with your order is active and reachable.

If delivery cannot be completed because of an incorrect or incomplete address, customer unavailability, refusal of delivery, an unreachable contact number or another customer-related issue, the shipment may be returned to us.

This is commonly known as a Return to Origin (RTO).

Returned-to-Origin Orders

If a shipment is returned to LUNAP because delivery could not be completed, our team may contact you to determine the appropriate next step.

Depending on the circumstances, we may:

  • arrange re-shipment;
  • request applicable additional delivery charges;
  • cancel the order; or
  • process an eligible refund in accordance with our applicable policies.

For prepaid orders, any refund will be handled in accordance with our Returns, Replacements & Refunds Policy and the circumstances of the failed delivery.

Delayed Shipments

While we aim to process orders within the stated timeframe and work with our delivery partners for timely delivery, delays can occasionally occur.

Possible causes include:

  • severe weather;
  • logistics disruptions;
  • festive or public holidays;
  • high order volumes;
  • regional restrictions;
  • courier network delays; or
  • circumstances outside our reasonable control.

If your shipment is significantly delayed after dispatch, please contact us with your order number and we will assist you in checking its status.

Lost Shipments

If tracking indicates an unusual delay or you believe your shipment has been lost in transit, please contact us.

We will coordinate with the relevant delivery partner to investigate.

If a shipment is confirmed as lost in transit, we will provide an appropriate resolution, which may include a replacement or refund, subject to product availability and applicable policies.

Indian sale-of-goods law also addresses the seller’s obligations when goods are handed to a carrier and circumstances in which the seller may remain responsible for loss or damage in transit.

Damaged Packages

If the parcel appears visibly damaged when it reaches you, please photograph or record the condition of the package wherever reasonably possible.

If you receive a:

  • damaged product;
  • defective product;
  • incorrect product; or
  • incomplete order,

please contact us promptly in accordance with our Returns, Replacements & Refunds Policy.

Please retain the product, packaging and shipping materials until your request has been reviewed.

Incorrect or Missing Products

If an incorrect product is delivered or an item is missing from your order, please contact us and provide:

  • your order number;
  • the name of the affected or missing item;
  • clear photographs of the parcel and products received, where relevant; and
  • a brief description of the issue.

Our team will review the request and provide an appropriate resolution.

Split Shipments

In some circumstances, products from the same order may be dispatched separately.

If this happens, you may receive:

  • more than one parcel; and
  • separate tracking details.

You will not be charged additional shipping solely because LUNAP chooses to split an order into multiple shipments.

Product Availability

All orders remain subject to product availability.

If an item becomes unavailable after an order has been placed, we may contact you to offer:

  • fulfilment of the available products;
  • a suitable alternative, with your agreement; or
  • a refund for the unavailable product.

We will not substitute a materially different product without your consent.

International Shipping

LUNAP Professional currently ships within India.

International shipping is not currently offered through the standard online store unless expressly stated otherwise at checkout.

If international delivery is introduced in the future, relevant destinations, delivery charges, duties, taxes and estimated timelines will be communicated separately.

Public Holidays & Peak Periods

Order processing and delivery may take longer during:

  • national and regional holidays;
  • festive periods;
  • promotional campaigns;
  • major sale events;
  • new product launches; and
  • unusually high order volumes.

We recommend allowing additional time when placing an order during these periods.

Shipping Promotions

From time to time, LUNAP may offer complimentary or discounted shipping.

Such offers may be:

  • available for a limited period;
  • subject to a minimum order value;
  • restricted to selected PIN codes or regions; or
  • governed by separate promotional terms.

Where the terms of a specific promotion differ from this general policy, the promotional terms will apply to that offer.

Consumer Rights

This Shipping & Delivery Policy operates alongside applicable Indian consumer-protection laws and does not limit any statutory consumer rights that cannot lawfully be excluded.

The Consumer Protection (E-Commerce) Rules, 2020 remain part of India’s consumer-protection framework for ecommerce transactions.

Contact Us

For questions regarding shipping, delivery or order tracking, please contact:

LUNAP Professional
Operated by Bhavika Hospitality (OPC) Private Limited

Website: lunap.in
Email: connect@lunap.in
Phone: +91 93100 14300
Phone: +91 93100 24300

LUNAP Office:
Corner Walk GH-01, C-20, Victory Cross Rd
Sector 143, Noida, Uttar Pradesh 201304
India

Please include your order number whenever contacting us regarding an existing order.

Grievance Officer

For unresolved consumer grievances:

Somya Singh
Legal Counsel & Grievance Officer
Email: connect@lunap.in