Legal notice

This website, lunap.in, is operated for the LUNAP Professional brand by Bhavika Hospitality (OPC) Private Limited.

This Legal Notice identifies the business responsible for operating the website and provides important legal, consumer-contact and intellectual-property information.

Website Operator

Brand: LUNAP Professional
Website: lunap.in
Legal Entity: Bhavika Hospitality (OPC) Private Limited
GSTIN: 09AAKCB7118H1ZI

LUNAP Office

Corner Walk GH-01, C-20, Victory Cross Rd
Sector 143, Noida, Uttar Pradesh 201304
India

Registered Office

Bhavika Hospitality (OPC) Private Limited
Unit No. SP-10, Ground Floor and First Floor
Sector 144, Noida
Gautambuddha Nagar, Uttar Pradesh 201306
India

Contact

For general enquiries regarding LUNAP Professional:

Email: connect@lunap.in
Phone: +91 93100 14300
Phone: +91 93100 24300
Website: lunap.in

Consumer Grievance Redressal

LUNAP Professional is committed to providing customers with an accessible mechanism for raising and resolving concerns relating to purchases made through our website.

For consumer grievances, please contact:

Grievance Officer: Somya Singh
Designation: Legal Counsel & Grievance Officer
Email: connect@lunap.in
Phone: +91 93100 14300 / +91 93100 24300

Correspondence Address:
LUNAP Professional
Corner Walk GH-01, C-20, Victory Cross Rd
Sector 143, Noida, Uttar Pradesh 201304
India

When contacting us regarding an order, please include:

  • your order number;
  • registered name and contact details;
  • a brief description of your concern; and
  • relevant photographs, documents or supporting information, where applicable.

Consumer complaints will be acknowledged within 72 hours of receipt and addressed within one month, in accordance with applicable e-commerce consumer-protection requirements.

Intellectual Property

Unless otherwise stated, content made available through lunap.in, including the LUNAP Professional name, logos, trademarks, product names, packaging artwork, photographs, graphics, videos, illustrations, written content, website design and other brand materials, is owned by, licensed to or otherwise lawfully used by the business operating LUNAP Professional.

Such content may be protected under applicable intellectual-property laws.

Except where expressly permitted by law or with prior authorisation, you may not copy, reproduce, republish, distribute, modify, commercially exploit or create derivative works from protected LUNAP content.

Any third-party trademarks, trade names, logos or other intellectual property appearing on this website remain the property of their respective owners.

Website and Product Information

We make reasonable efforts to ensure that information displayed on lunap.in is accurate and current.

However:

  • product photographs and colours may appear slightly different depending on device or display settings;
  • packaging may be revised or updated from time to time;
  • product imagery shown online may occasionally differ from the latest packaging received;
  • minor visual differences may occur between production batches; and
  • website content may be updated as product information changes.

Customers should always read the current product packaging, including its ingredients, directions, precautions, warnings and other applicable declarations, before use.

Information provided on this website is intended for general beauty, skincare, haircare and product-information purposes.

Unless expressly stated otherwise, it is not intended to constitute medical advice, diagnosis or personalised medical treatment.

Individual experiences and results may vary.

Product Availability and Pricing

All products displayed on the website are subject to availability.

Prices, offers, discounts, promotions, pack sizes and product availability may change from time to time.

The applicable:

  • product price;
  • taxes;
  • shipping charges;
  • COD charges, where applicable; and
  • other payable amounts

will be displayed during the purchase process where relevant.

We reserve the right to correct genuine pricing, technical or product-information errors, subject to applicable law and our Terms of Service.

External Websites and Third-Party Services

lunap.in may contain links to or integrations with third-party websites and services, including:

  • social-media platforms;
  • Shopify;
  • payment service providers;
  • delivery and logistics providers; and
  • other technology or service providers.

Such third parties operate independently and may maintain their own terms, privacy policies and practices.

The inclusion of a link or integration does not by itself imply endorsement of all information, products or services made available by that third party.

Consumer Rights

Nothing in this Legal Notice is intended to exclude, restrict or waive any consumer right or remedy that cannot lawfully be excluded under applicable Indian law.

The Consumer Protection Act, 2019 provides the broader statutory framework for the protection of consumer interests in India.

The Consumer Protection (E-Commerce) Rules, 2020, together with subsequent amendments and applicable consumer-protection requirements, form part of the framework governing ecommerce transactions in India.

Privacy and Personal Information

Our collection, use, storage and disclosure of personal information are governed by our Privacy Policy.

Please review that policy for information concerning:

  • personal information we collect;
  • how it is used;
  • cookies and tracking technologies;
  • service providers;
  • marketing and advertising;
  • data retention;
  • privacy rights; and
  • grievance redressal.

Related Policies

Your use of lunap.in and purchases made through the website may also be governed by:

  • Terms of Service
  • Privacy Policy
  • Shipping & Delivery Policy
  • Returns, Replacements & Refunds Policy
  • Cancellation Policy

These documents should be read together with this Legal Notice where applicable.

Governing Law

This Legal Notice and use of lunap.in are governed by the laws of India, subject to statutory consumer rights and remedies.

Any provisions relating to jurisdiction and disputes arising from purchases or use of the website are set out in our Terms of Service.

Nothing in this Legal Notice prevents a consumer from exercising rights before a competent consumer authority, commission or other forum where permitted by law. The Consumer Protection Act provides mechanisms for filing consumer complaints before competent commissions.

Changes to This Legal Notice

We may update this Legal Notice from time to time to reflect changes to:

  • our business information;
  • website operations;
  • products or services;
  • legal requirements; or
  • regulatory requirements.

The latest version will be displayed on this page with an updated revision date.

Contact LUNAP

For questions concerning this Legal Notice:

LUNAP Professional
Operated by Bhavika Hospitality (OPC) Private Limited

Website: lunap.in
Email: connect@lunap.in
Phone: +91 93100 14300
Phone: +91 93100 24300

LUNAP Office:
Corner Walk GH-01, C-20, Victory Cross Rd
Sector 143, Noida, Uttar Pradesh 201304
India

Registered Office:
Unit No. SP-10, Ground Floor and First Floor
Sector 144, Noida
Gautambuddha Nagar, Uttar Pradesh 201306
India

GSTIN: 09AAKCB7118H1ZI

Grievance Officer

Somya Singh
Legal Counsel & Grievance Officer
Email: connect@lunap.in