Privacy policy
LUNAP Professional is operated by Bhavika Hospitality (OPC) Private Limited (“LUNAP”, “we”, “us” or “our”).
This Privacy Policy explains how we collect, use, process, disclose and protect personal information when you visit lunap.in, create an account, make a purchase, contact us, interact with our marketing communications or otherwise use our website, products and related services (collectively, the “Services”).
Our online store is hosted by Shopify, which provides the ecommerce infrastructure that enables us to offer the Services.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood how your personal information is handled as described below.
Personal Information We Collect
Depending on how you interact with LUNAP Professional, we may collect or process the following categories of personal information:
- Contact information, including your name, email address, phone number, billing address and shipping address.
- Account information, including login credentials, preferences and account settings.
- Order and transaction information, including products viewed, added to your bag or wishlist, purchased, returned or cancelled, order history and transaction details.
- Payment-related information, including payment method, payment status and transaction confirmation. Payment information may also be processed directly by Shopify or authorised payment providers.
- Customer-service information, including details you provide when contacting us about an order, product, return, complaint or other query.
- Device and technical information, including IP address, browser type, device type, network information and other technical identifiers.
- Website usage information, including how you browse and interact with our website, product pages, search functionality and other features.
- Marketing and preference information, including your communication preferences and interactions with marketing messages or advertisements.
- Information collected through cookies, pixels and similar technologies, where applicable and subject to your choices and applicable law.
The current Shopify-generated policy already identifies contact, financial, account, transaction, communication, device and usage information as relevant categories.
How We Collect Personal Information
We may collect personal information:
- Directly from you, when you place an order, create an account, subscribe to communications, complete a form or contact us.
- Automatically, when you browse or interact with our website, including through cookies, pixels and similar technologies.
- From Shopify and our service providers, where they process information in connection with payments, hosting, analytics, delivery, customer support and other services.
- From business, advertising and technology partners, where permitted by applicable law.
These source categories are consistent with the existing policy.
How We Use Your Personal Information
We may use personal information to:
Provide and Fulfil Your Orders
This includes:
- processing and confirming orders;
- processing payments;
- arranging shipping and delivery;
- communicating order and delivery updates;
- processing returns, replacements, refunds and cancellations;
- maintaining your account and purchase history.
Provide Customer Support
We use your information to respond to product questions, order enquiries, complaints, return requests and other customer-service matters.
Improve Our Website and Services
We may analyse how customers interact with the website to improve navigation, product discovery, customer experience and the performance of our Services.
Personalise Your Experience
Where appropriate, we may use information about your interactions or previous purchases to provide relevant product recommendations or personalised experiences.
Marketing and Advertising
Subject to applicable law and your communication choices, we may use personal information to:
- send promotional emails or other marketing communications;
- inform you about new launches, offers or campaigns;
- measure the effectiveness of our advertising;
- display relevant advertisements through advertising and social-media platforms.
You may opt out of promotional email communications at any time by using the unsubscribe option provided in those emails.
Security and Fraud Prevention
We may process information to:
- protect customer accounts;
- prevent fraudulent transactions;
- investigate suspicious activity;
- secure our website, systems and Services.
Legal and Regulatory Requirements
We may process personal information where necessary to comply with applicable law, respond to lawful requests from authorities, establish or defend legal claims or enforce our terms and policies.
The existing policy already identifies service fulfilment, marketing, security, communication and legal compliance as core purposes.
Cookies, Pixels and Similar Technologies
We and our technology, analytics and advertising partners may use cookies, pixels and similar technologies to:
- operate essential website functionality;
- remember preferences;
- understand website usage;
- measure website and advertising performance;
- support analytics;
- personalise marketing where permitted.
Where required by applicable law, non-essential technologies will be used in accordance with your consent or privacy choices.
You may be able to manage certain privacy and cookie preferences through the tools available on our website.
Shopify provides customer-privacy settings that can support cookie banners, consent controls, opt-out functionality and related privacy configuration.
How We Share Personal Information
We may disclose personal information where reasonably necessary to operate the Services, including to:
- Shopify, which hosts and supports our online store;
- payment service providers;
- shipping and logistics partners;
- IT, hosting and cloud-service providers;
- analytics providers;
- customer-support providers;
- marketing and advertising partners;
- professional advisers such as accountants, auditors or legal advisers;
- government, regulatory or law-enforcement authorities where disclosure is legally required.
We may also disclose information in connection with a corporate restructuring, acquisition, merger, financing, sale of assets or similar business transaction, subject to applicable law.
We do not sell customer personal information as a standalone commercial product.
The uploaded policy already provides for disclosures to Shopify, service providers, marketing partners, affiliates and legal authorities.
Our Relationship With Shopify
Our ecommerce store is powered by Shopify.
Shopify processes personal information in connection with your access to and use of Shopify-powered stores and services. Information submitted through our store may therefore be transmitted to or processed by Shopify and relevant service providers.
Shopify also maintains its own privacy notices explaining how it processes consumer information. Shopify’s current Consumer Privacy Policy was updated in March 2026.
Where Shopify independently determines how certain information is processed for its own services or features, its own privacy terms may apply.
International Processing and Transfers
Some of our service providers, technology partners or ecommerce infrastructure providers may process or store personal information outside India.
Where personal information is transferred or processed internationally, we will handle such processing in accordance with applicable legal requirements and any restrictions prescribed under Indian data-protection law.
The DPDP Act specifically addresses processing of personal data outside India and allows the Central Government to impose restrictions on transfers to specified countries or territories.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- fulfil orders and provide Services;
- maintain necessary business and transaction records;
- comply with tax, accounting and other legal obligations;
- resolve disputes;
- detect or prevent fraud;
- enforce contractual or legal rights.
Retention periods may therefore vary depending on the type of information and the purpose for which it is processed.
Where personal information is no longer required and there is no legal basis requiring continued retention, we will take reasonable steps to delete, anonymise or otherwise appropriately dispose of it.
Security
We take reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no internet transmission, electronic storage system or security measure can be guaranteed to be completely secure.
Please do not send highly sensitive information through unsecured communication channels.
Your Privacy Rights
Subject to applicable law, you may have rights in relation to your personal information, including the right to:
- request information about the personal data we process about you;
- request correction of inaccurate or incomplete personal information;
- request erasure of personal information where applicable;
- withdraw consent where processing is based on consent;
- manage or unsubscribe from marketing communications;
- raise a grievance regarding our processing of your personal information;
- nominate another individual to exercise certain rights in accordance with applicable law.
The DPDP Act provides rights relating to access, correction and erasure, grievance redressal and nomination.
We may need to verify your identity before processing certain privacy requests.
To exercise a privacy right, please contact us at connect@lunap.in.
Marketing Choices
If you receive promotional email communications from us, you may unsubscribe at any time using the unsubscribe link provided in the communication.
Even if you opt out of marketing communications, we may continue to send non-promotional communications relating to:
- orders;
- payments;
- account security;
- returns or refunds;
- customer-service matters;
- legally required notices.
Children's Privacy
Our website and products are not directed specifically to children.
We do not knowingly seek to collect personal information directly from children in circumstances where parental or guardian consent would be required under applicable law.
If you believe a child has provided personal information to us improperly, please contact us at connect@lunap.in so that we can review the matter.
Third-Party Websites
Our website may contain links to third-party websites, social-media services or other platforms that we do not control.
The privacy practices of those third parties are governed by their own policies. We encourage you to review their privacy notices before providing personal information.
The existing policy already explains that LUNAP cannot control the privacy or security practices of external platforms.
Grievance Redressal
If you have a concern regarding the collection, use, disclosure or handling of your personal information, please contact us first so that we can review and address your concern.
The DPDP Act provides Data Principals with a right to readily available grievance redressal and requires the Data Fiduciary to maintain an effective grievance mechanism.
Grievance Officer
Somya Singh
Legal Counsel & Grievance Officer
Email: connect@lunap.in
When contacting the Grievance Officer, please provide sufficient information to identify your concern and enable us to investigate it.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect:
- changes to our business practices;
- changes to our website or technology;
- new service providers;
- legal or regulatory developments; or
- other operational requirements.
When we update this policy, we will revise the Last updated date above and provide any additional notice required by law.
Contact Us
If you have questions about this Privacy Policy, our privacy practices or your personal information, please contact:
LUNAP Professional
Operated by Bhavika Hospitality (OPC) Private Limited
Email: connect@lunap.in
Phone: +91 93100 14300
Phone: +91 93100 24300
Website: lunap.in
Registered Office:
Unit No. SP-10, Ground Floor and First Floor
Sector 144, Noida
Gautambuddha Nagar, Uttar Pradesh 201306
India
GSTIN: 09AAKCB7118H1ZI
The registered company name and principal place of business are supported by the GST certificate you provided.
Grievance Officer:
Somya Singh
Legal Counsel
connect@lunap.in